The BRIEF Lab — Terms & Conditions

Terms & Conditions

Thank you for choosing The BRIEF Lab. The following terms apply when engaging with our services and subscriptions.

Payment Terms

Invoices: Payment is due within 45 days of the invoice date.
Options:
- Prepaid discount: Up to 40% savings depending on cohort size.
- Payment plan: Structured invoices are available by agreement.
Late payments: May incur a 1.5% monthly fee and could suspend access until resolved.
Refunds: All payments are non-refundable.

Subscriptions are non-transferable once sessions begin.
Participation includes access to BRIEF Lab programming, course materials, and digital resources.
Renewals: A Client Service Advocate will reach out 60 days before your annual renewal date.

Sessions are scheduled in coordination with your designated point of contact.
Rescheduling: Must be requested at least 14 days in advance. Rescheduled sessions must be completed in the same quarter.
Time zone requests: Sessions outside 7:30 AM – 7:30 PM CST may incur a $500 accommodation fee.

Quarterly subscriptions may be canceled at the end of any quarter after the first 12 months, with 60 days’ written notice.
Early termination during the first year will result in a fee equal to one quarterly installment.
All fees paid are non-refundable.

GPC “COTS” Individual Enrollment — For commercial-off-the-shelf training for individuals under the micro-purchase limit. Timeline: 3–10 business days.
GPC “Direct Award” — For custom or group training needs above micro-purchase limit. Timeline: 3–6 months.
Standalone Contract — For one-time training requirements that exceed GPC limits. Timeline: 30–90 days.
IDIQ Contract — For recurring, multi-session, or multi-year programs. Timeline: 4–9 months.
Existing Contract Partnerships & Teaming Agreements — Rapid access via EMAPS, EDITS, OASIS+, GSA MAS. Timeline: 2–6 weeks.

Procurement guidance: [email protected] · 630.310.5190 x219

The BRIEF Lab may update pricing or policies with 30 days’ written notice to clients with active agreements.

For billing, invoicing, or procurement assistance, contact our Finance Team at [email protected] or call 630.310.5190 x219.