BRIEF Communication Resources for Bank of America
Tool and Resources
Downloads
BRIEF Tools
BRIEF Map®
Visual mapping tool to organize information clearly and concisely.
Episode 4
In this week’s episode, I discuss how people often confuse hoping for understanding with actually knowing if their message was received. I provide three key steps to ensure effective communication: making a clear and simple point, asking for feedback or playback from the audience, and connecting the message to what matters to them.
Episode 65
A declassified World War II OSS/CIA field manual shares hidden instructions that guided average citizens to subvert their own employers. Today, it reads like an operating manual for a typical organization.
Links:
OSS Field Manual summary: https://www.businessinsider.com/oss-manual-sabotage-productivity-2015-11
OSS Field Manual: https://thebrieflab.com/wp-content/uploads/2021/02/oss_simple_sabotage_manual.pdf
Episode 206
Do you ever think why people hate getting e-mails and delete them so quickly? In this multi-part series, I get to the root of writing e-mails that are easy to open, read and respond to in a timely manner.
Episode 207
Do you ever think why people hate getting e-mails and delete them so quickly? In this multi-part series, I get to the root of writing e-mails that are easy to open, read and respond to in a timely manner.
