Client Services Leader/Project Manager

Reports to:  Principal/Partner


The Brief Lab is currently searching for a Client Services Leader and Project Manager to manage client relationships and project manage client work on location in Downers Grove, IL. The Brief Lab (a subsidiary of the Sheffield Company) exists to teach progressive organizations to communicate clearly and concisely so their strategic initiatives get done. Its workshops and service offerings are based on the award-winning book “Brief: Make a Bigger Impact by Saying Less,” by Joseph McCormack, Founder and Managing Director.


The Client Services Leader/Project Manager is a primary point of contact for clients, prospects and partners. The qualified candidate will have 3-5 years of experience in account management, be a strong communicator and take initiative with little direction. Experience working in professional development or corporate training is a plus. The ideal candidate will take a sense of ownership and pride in the success of The Brief Lab. S/he will seamlessly balance strategic initiatives with tactical execution. S/he must demonstrate resourcefulness, perceptiveness and selflessness as core values and have a proven track record of hard work, execution, attention to detail and enthusiasm.


Key Responsibilities

Client Relationships

  • Manage and grow a portfolio of revenue by identifying new opportunities, upselling current clients and onboarding new clients
  • Maintain strong client relationships as POC for daily communication via email, meetings and calls
  • Expand existing client relationships by identifying new contacts, navigating organizational structures, and asking for internal referrals
  • Offer clients strategic recommendations, counsel and provide proposals

Project Management

  • Lead client projects from planning through execution and deliver quality work that’s on time and on budget
  • Ensure project approach and schedule is communicated to clients and approved
  • Ensure client expectations are clearly relayed to creative services leads
  • Respond to internal team to answer questions, address needs and provide insight as needed throughout project execution.
  • Oversee account financials including budget, time spent, billing, and vendor invoices to ensure profitability

Narrative Development

  • Develop clear written narratives that tell a story and guide execution of deliverables including guidebooks, scripts, interview questions, copy, etc.
  • Ensure smooth narrative handoff to creative services, directing visuals as needed


  • Bachelor’s Degree with three to five years of demonstrated success in account management
  • Ability to prioritize a constant flow of changing tasks
  • Ability to self-teach new software platforms (Nutshell CRM)
  • Decisive problem solving skills
  • Enthusiastic and outgoing in communication with clients
  • Organization and the ability to take ownership


Qualified local candidates, for immediate consideration please apply by sending resume and cover letter to Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by employer for a visa.


The BRIEF Lab is an equal opportunity employer.