Careers
At the Sheffield Company, we bring clarity to work. In a very noisy world, we need simple and powerful ways to cut through the clutter. Our value proposition is to help professionals become more intentional communicators: People who think before talking and prepare before writing, always with a clear end in mind.
Our clients include Fortune 500 companies and a variety of U.S. Government departments, agencies, and military organizations that need to manage noise and improve clear thinking, simplify complex information, create clarity and consistency, and ensure effectiveness and efficiency in their communication. We help them build and sustain a culture of clarity.
Join us in shaping a world where brevity leads to breakthroughs. We can’t wait to see what you will bring to our dynamic team.
The BRIEF Lab: Open Positions
Business Manager
Business Manager: Position Summary
The Business Manager supports the daily operations of the organization, ensuring efficient workflows, adherence to company policies, and seamless use of the facilities. The role supports all departments through involvement in the front- and back-office functions of facilities management, accounting and HR. This position is based on-site at our Southern Pines, NC location (8am – 5pm daily) and reports to the Controller of the company. This opportunity allows for significant career progression for the right candidate as the Company scales operations.
Responsibilities
Facilities Management
On-site office maintenance of our 11,000 sq ft facility located in Southern Pines, NC, to include:
* Daily inspections & staging
* Coordination with landlord and contractors to manage repairs, maintenance & improvement projects
* Procurement & restocking of office supplies
* Identify and coordinate resolution of localized IT issues
* Oversee maintenance of office equipment
* Manage access to company property through security system
* Oversight & management of external cleaning crew
Support management of Sheffield properties in other states (IL, WI)
* Arrange for repairs & maintenance as needed
* Coordinate procurement of office supplies as needed
Manage The Quiet Workplace, located in Southern Pines, NC:
* Welcome guests and speak to the value proposition of The Quiet Workplace
* Ensure space is always staffed and staged to receive clients and visitors
* Assist with the oversight of maintenance and capital improvements
Accounting:
Support the Controller in the following bookkeeping functions:
* Accounts Payable
* Processing credit card transactions
Requirements
* Equivalent experience as an Office Manager, Administrative Assistant, or * Bookkeeper, and/or a degree/certification in business administration, accounting, management, or a related field
* Exceptional written and verbal communication skills
* Excellent time management skills and the ability to prioritize work
* Strong organizational and planning skills
* Ability to work on a computer for extended periods
* Exceptional attention to detail and self-starter; proactive in identifying problems and seeking a resolution
* Incorporate and live out company values in daily team-oriented work environment
* Occasionally lift, move, and transport heavy material and boxes
* Proficient in Microsoft Office suite and QuickBooks Online
* Working hours: must be available to work 8am-5pm Monday-Friday at our office in Southern Pines, NC
Benefits
* Health & Dental Insurance (100% premium paid by employer)
* Health Savings Account
* Short & Long-Term disability
* 401k
* Vision Insurance
* Life Insurance
* Dependent Care Savings Account
* Flexible Spending Account
FLSA and Employment Status
* Full-time / Exempt
How to Apply
Please send resume and a cover letter explaining why you are a good fit for this opportunity to [email protected]
The Sheffield Company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.
Client Services Representative
Client Services Representative: Position Summary
As a Client Services Representative, you help create an exceptional experience for our customers. Your core responsibility is to ensure seamless integration between our sales and delivery functions. You report to the Vice President of Client Services and are an essential member of the Client Services Team operating in Southern Pines, NC. Together with this team, you expertly manage several vital client-services and delivery related functions, including: scheduling, coordination, operational project management, quality control of delivery, producing online live delivery, procurement and fulfillment of materials, logistics support.
Core Requirements
* Embody our core values: Intentional | Selfless | Excellence
* Complement the successful integration of sales and delivery, maintaining a client-centric approach
* Enable consistent excellence in post-sales services and delivery with a focus on extending client value, enabling positive outcomes, and fostering enduring relationships
* Contribute as part of a team focused on creating an experience that is memorable and repeatable (passion drives process)
Skills and Capabilities
* Knowledge of Sheffield’s value proposition – Understanding our “clarity at work” value proposition, products & services to effectively address client inquiries and provide relevant info
* Customer service – Ability to provide outstanding support to clients, address inquiries, and resolve issues promptly and effectively
* Communication – Excellent verbal and written communication skills to effectively interact with clients and internal teams
* Problem-solving – Capacity to analyze situations, identify solutions, and resolve issues in a timely manner
* Collaboration – Ability to work effectively in a team environment, collaborating with internal teams to deliver seamless services
* Empathy – Demonstrated empathy and understanding of client needs and concerns
* Attention to detail – Strong attention to detail to ensure accuracy in client interactions and documentation
* Adaptability – Ability to adapt to changing priorities and client needs in a fast-paced environment
* Organization – Strong organizational skills to manage multiple tasks and priorities simultaneously
* Professionalism – Maintain a professional demeanor and represent the organization positively in all interactions
* Growth mindset – Willingness to learn and adapt to new technologies, processes, or industry trends relevant to the role
* Leadership potential – Demonstrated potential to grow into leadership roles within the client services team through initiative, accountability, and strong performance
* Passion for customer success – Genuine interest in ensuring the success and satisfaction of clients, driving positive outcomes and experiences
* Ability to work on a computer for extended periods
* Occasionally lift, move, and transport heavy material and boxes in support of delivery operations
* Proficient in Microsoft Office suite; experience with CRM or project management software is a plus
* Possess an Associates Degree from an accredited academic institution
* Have 4+ years of relevant experience
Benefits
* Health & Dental Insurance (100% premium paid by employer)
* Health Savings Account
* Short & Long-Term disability
* 401k
* Vision Insurance
* Life Insurance
* Dependent Care Savings Account
* Flexible Spending Account
FLSA and Employment Status
Full-time / Exempt
How to Apply
To begin the process of applying for this position, please EMAIL the following REQUIRED DOCUMENTS to [email protected] .
Cover Letter – introducing yourself, expressing your interest for the opportunity and providing valid contact information (e.g. name, email address & phone number)
Resume – showing your relevant knowledge, skills, experience, education and training
The Sheffield Company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.